Thank you for choosing our writing service. Our main goal is to maintain high standards and ensure that you are satisfied with the final product. We are confident that with the help of this company you will achieve all your academic goals.
We acknowledge, however, that our customers might discover a defect in the final product or encounter another issue, which enables them to take an advantage of our Refund Policy. In this unlikely event, please review the terms and conditions below to decide whether you are eligible for a refund:
- A payment error took place (double payment, identical orders, etc.);
- The company was unable to assign your task to a writer;
- The final paper was delivered after the deadline. In this case, the customer is obliged to give up all rights on the materials received while the order was in progress as well as on any usage of these materials in the future. The writer is no longer working on the order (unless additional revisions were requested per our Revision Policy).
- The research did not align with the initial instructions indicated in the Order Form (this is subject to inspection by a Quality Assurance Department specialist).
- The level of plagiarism exceeded 10% as indicated in the extended plagiarism report.
It is our goal to help you resolve any issues related to the final product delivered by this company; however, it is important to understand that all requests are sent to our Quality Assurance Department prior to sending any partial or full refund. Since every request is unique and requires an individual approach, the decision regarding the refund is made on a case-by-case basis.
Requests are accepted either within 14 days of delivery for papers that are less than 30 pages long, or within 30 days of delivery for papers that exceed 30 papers. The grading process might take up to 48 hours depending on the complexity of work as the QA Department decided on the amount of refund based on the percentage of incorrect content. In case of a dispute, please make sure to provide a strong argument to support your claim.
Please note that if your claim is approved, you are not to use any of the materials sent to you by the writer. The company reserves the right to publish any materials sent to you for promotional, advertising, or other purposes. This means that this paper/essay/presentation will contain 0% unique content and will link back to this website in case it is used for college grading and scanned through a plagiarism detection tool.
If you would like to claim a refund for your order, please contact our Customer Support team via phone, email, or Live Chat.